REFUNDS
Q: How does a club obtain a Certificate of Currency (Public Liability)?
A: CLICK HERE and complete the required form.
Q: How do I make a claim?
A: CLICK HERE for information on how to make a claim under the Sports Injury policy.
MYFOOTBALLCLUB & MORE
Q: I am a player. What is the refund process?
A: CLICK HERE for a detailed document answering your questions.
Q: I want to transfer to another club. How do I do that?
A: You need to logon to the MyFootballClub system and click the button to de-register. Your club and the Zone will need to approve this and then you can re-register at the new club. Some restrictions apply: see the FAQs for players.
Q: I am a club administrator. What is the refund process?
A: CLICK HERE for a detailed explanation.
NATIONAL CLUB ACCREDITATION SCEHEME
Q: How can our club apply for NCAS accreditation?
A: CLICK HERE to view our application process and requirements.
INTERNATIONAL TRANSFER CLEARANCES
Q: What is the International Transfer Clearance process for juniors (age 10-17)?
A: Read the FFA Guides to International Transfer Clearances on the Club Guides page.
Q: Where do I find the required forms to complete for an International Transfer Clearance?
A: Under the International Transfer Clearances heading on our Forms & Policies page.
Q: Who requires an ITC?
A: Any player who meets one of the following conditions will require an ITC:
- Is not an Australian national and is registering in Australia for the first time; and/or
- A player of any nationality (including Australian) who is registering in Australia after playing abroad
Q: Can a player take part in matches while Pending ITC?
A: A Player who is awaiting an ITC is prohibited from taking part in competitive fixtures, but may take part in ‘friendly’ matches by filling out a Request to Trial form.
Q: How long does an ITC application take to be approved?
A: As a general rule, clubs will be advised of the outcome for an application when the ITC is received from the former national association, or 30 days from the date that FFA requested the ITC from the former national association. Applications that are required to be submitted to the FIFA Players’ Status Committee are an exception, as this may add an extra four months.
Q: Why is so much documentation required for a Minor ITC Application?
A: The level of documentation required for a minor ITC is set by FIFA. FFA and FQ are responsible for ensuring that FIFA Rules and Regulations are adhered to, and are regularly audited to ensure diligence.
TRIALS & MATCHES
Q: I wish to trial for a club in Queensland and I am an Australian national. What is the process?
A: If you are returning to the same club as last season, you are covered by insurance until your first competitive match of 2017. You only need to be registered and active on MyFootballClub prior to your first competitive fixture or as required by the Competition Administrator. The same rules apply to players registered with a different FFA affiliated club (interstate included) in the 2016 Outdoor/PS4 NPL season. If you do not fall into either of these categories, you are not covered by insurance and are therefore required to complete and submit the online Intent To Trial form.
Q: I wish to trial for a club in Queensland but I am NOT an Australian national. What is the process?
A: You are required to complete and submit the online Intent To Trial form. Additionally, players who require an International Transfer Clearance must be registered and must have received their International Transfer Clearance following the ITC process (outlined above) in order to participate in any form of competition fixture.
GENERAL
Q: Can a player appeal a Mandatory Suspension?
A: Except in the case of obvious error (the particulars of which are exclusively contained at clause 4.3 of the National Disciplinary Regulations), there is no appeal from a mandatory match suspension.
Q: Can an U11 play in an U12 game?
A: Under Football Queensland’s Player Age Policy for Non-PS4NPL Clubs (CLICK HERE for Request To Play Outside Eligible Age Form) players must play in their designated age group as determined by date of birth unless special circumstances apply including:
- The Club has insufficient players of the specified age for a team. In that circumstance, younger players (e.g. U11) from the year immediately below the age group (e.g. U12) may be included to field a team.
- Players that have been identified and participated in State and National level competition. In that circumstance, a younger player can plat up into the next available age group (e.g. U11 may play in U12).
- Players who are suited to a lower age group due to their physical and/or social sense. In this circumstance, a written application accompanied by supporting medical or educational evidence should be considered by the Competition Administrator.
Under Football Queensland’s Player Age Policy for PS4NPL Clubs (CLICK HERE) Players must play in their designated age group as determined by date of birth unless exceptional circumstances apply. Exceptional circumstances are defined as identified players who participate at State or National level competitions.
Q: My son/daughter was injured whilst training/playing a game. How do I make an insurance claim?
A: Provided the player was playing in an offical match or engaged in organised training and practice and they aren’t subject to one of the exclusions (detailed HERE) then an insurance claim can be made.
CLICK HERE for the step to be followed when making a claim.
Q: How many clubs can you be registered with and still play games?
A: Under the National Registration Regulations a Player, whether Amateur or Professional, can only be registered for one Club, in each form of the game (i.e. Outdoor/PS4NPL, Futsal, Social and Beach) at a time. A player, wheter Amateur or Professional, can register for no more than 3 Clubs in each form of the game (i.e. Outdoor/PS4NPL, Futsal, Social and Beach) during one Season (i.e. leaving one Club and registering for an alternate Club). During this time, the Player can only play in Matches for 2 Clubs in each form of the game.
Q: How do I make a complaint about ‘my Club’, ‘a referee’, etc.?
A: The starting point for a complaint that relates to a dispute about decisions made or sanctions imposed under the following is the Football Queensland By-Law 11 Dispute Resolution Handbook.
- the National Disciplinary Regulations (such as the imposition of match suspensions for red card infringements); or
- the National Code of Conduct (such as the imposition of a sanction for bringing the game into Disrepute).
Is the complaint relates to discrimination, harassment, child abuse and other forms of inappropriate behaviour the start of the process by referring to Section D of the Football Queensland Member Protection Policy (found HERE) or by sending an email to admin@footballqueensland.com.au who will forward it on to a Football Queensland Member Protection Officer.
Q: What if I want to make a complaint but don’t want to name the Club or the person/s involved?
A: Football Queensland may have difficulty assisting you to resolve you complaint without this information as this information is key to any investigation.
